How to install your eSIM

Before you start

• Your phone must support eSIM and be carrier-unlocked. Most phones sold since 2019 do.
• Install over Wi-Fi. Once installed, the plan waits until you land — it does not start counting yet.
• A QR code can normally be installed once. Keep the link; do not scan it on a phone you are not travelling with.
• Installing is not activating. The plan starts when the eSIM first connects to a network, and it stays refundable until then — so install now, and leave the line switched off until you arrive.

iPhone (iOS 17 and later)

1. Open Settings → Cellular (or Mobile Service).
2. Tap Add eSIM, then Use QR Code.
3. Scan the QR code from your order page, or tap the install link if you are reading this on the travelling phone.
4. Label the plan something you will recognise, e.g. “Japan trip”.
5. Leave the new line switched OFF until you land. Set your home line as default for calls and messages.
6. On arrival: turn the travel line on, and turn Data Roaming ON for that line only. This is required — the eSIM roams by design.

Android (Pixel, Samsung and most others)

1. Open Settings → Network & internet → SIMs (Samsung: Connections → SIM manager).
2. Tap Add eSIM / Add mobile plan, then Scan QR code.
3. Scan the QR code from your order page.
4. Keep the plan switched off until you arrive, then enable it and turn on Roaming for that SIM.

Installing without a QR code

Every order page also shows an SM-DP+ address and an activation code. On both platforms there is an “Enter details manually” option that takes those two values.

If something does not work

• No data after landing: check Data Roaming is on for the travel line, and that the travel line is selected for mobile data.
• Still nothing: turn the line off and on again, or restart the phone. The network needs a moment to attach the first time.
• “Unable to add plan”: the code has usually already been installed on another device. Open your order page — if it was never installed, reply to your order email.