Terms of Service

1. Agreeing to these terms

By using the Site, placing an order, or signing in to an account, you agree to these terms and to the policies they refer to: our Privacy Policy and Cookie Policy. If you do not agree, please do not use the Site.

You must be old enough to enter a contract where you live, and you must be able to pay by one of the methods offered at checkout. If you order on behalf of someone else, you are responsible for the order and for showing them these terms.

2. Words with a specific meaning

• eSIM — a digital SIM profile delivered as a QR code (or as manual activation details) that a compatible, unlocked device downloads and installs.
• Plan — a prepaid mobile data allowance for a destination or set of destinations, valid for a stated number of days, sold as an eSIM.
• Order — a purchase of one or more Plans, identified by the order number we send you.
• Order page — the page at the permanent link we email you after payment, where the QR code, installation details and order status live.
• Account — the optional sign-in tied to your email address. Checkout never requires one.
• Network partners — the mobile operators and eSIM providers whose networks and profiles the Plans run on.
• Wallet — a prepaid balance held in your Account, described in section 12.
• Referral program — the scheme in section 11 under which a customer may share a code and earn credit.

3. Changes to the terms

We may update these terms and the policies they refer to. The date at the top says when the current version took effect. A change that matters to existing orders will be announced on the Site before it applies; otherwise, continuing to use the Site after a change means you accept it. The version in force when you placed an order governs that order.

4. What we sell

We sell prepaid, data-only travel eSIMs. Each Plan says which countries it works in, how much data it includes, how long it is valid, and any conditions such as fair-use limits or hotspot restrictions. That description is part of the contract.

• Plans carry data only. They do not include a phone number, voice calls or SMS.
• The eSIM is delivered electronically: on the Order page and by email. Nothing is shipped.
• Coverage, speed and network selection are provided by our network partners and depend on the local network where you are. We pass through what the partner offers; we do not operate a mobile network ourselves.

5. Your device and your responsibilities

An eSIM only works on a device that supports eSIM and is not locked to a carrier. Checking that, before you buy, is your responsibility; the Help Center explains how. We cannot refund a Plan because a device turned out to be locked or unsupported once the profile has been installed.

• Install the eSIM over Wi-Fi or another stable connection, and before you travel where you can.
• Give us an email address you can read: it is where the QR code goes, and it is how you get back to your order.
• Keep the QR code to yourself. A profile can be installed once; whoever scans it first has it.
• Follow the installation steps in the guide. We help with any installation that goes wrong, but a profile deleted from a device by its owner cannot be re-issued.

6. Accounts and guest orders

You do not need an account to buy. An order placed as a guest is tied to the email address you typed, and that address can be used later to sign in with a one-time code and see the order.

If you create an account, you are responsible for what happens under it: keep your password and sign-in codes private, and tell us at supper@eSIM.Now if you think someone else has used it. You may close your account at any time from the account page; orders already placed remain valid until they expire.

7. Acceptable use

Use the Site and the Plans lawfully and for their intended purpose. In particular you must not:

• use a Plan for anything illegal where you are, or in a way that breaks a network partner's terms;
• resell, sub-license or distribute Plans or QR codes without our written agreement;
• attempt to bypass, probe or overload the Site, the checkout, or the systems behind them, or use automated tools to place orders or harvest content;
• impersonate another person, or provide a payment method or email address you are not entitled to use;
• abuse the referral program, the wallet or a refund process (section 10.6).

We may cancel orders, suspend accounts and refuse service where we reasonably believe this section has been broken.

8. Prices, payment and taxes

Prices are shown and charged in US dollars unless the checkout says otherwise. The total you see before you confirm is the total you pay us; your card issuer or wallet provider may add a currency conversion or foreign transaction fee that is theirs, not ours.

• We accept major credit and debit cards, Apple Pay and Google Pay, Alipay and PayPal. The methods available to you are shown at checkout and may change.
• Payment is taken when you confirm the order. Card details are entered on and processed by our payment processors; we never see or store your full card number.
• Prices may include or exclude sales taxes depending on your location; where a tax applies it is shown before you pay. Any duties or taxes your own jurisdiction imposes on the purchase remain your responsibility.
• We may change prices at any time. A change does not affect an order already paid for.

9. Delivery and activation

Once payment is confirmed we ask our network partner to issue the eSIM. This usually takes seconds. The QR code appears on the Order page and is emailed to you; you can reinstall from that page on any device until the Plan expires, subject to the one-install rule in section 5.

Unless the Plan says otherwise, the validity period starts when the eSIM first connects to a network in a destination the Plan covers — not when you buy it and not when you install it. A Plan that says it starts on purchase or on installation says so on its page.

If a Plan cannot be issued — our partner rejects it, or it has not been delivered within a reasonable time — we cancel the undelivered part of the order and refund it automatically to the payment method you used. You do not need to ask.

10. Refunds and cancellations

10.1 A Plan that was not delivered

Refunded automatically, in full, as described in section 9. If you have not seen the refund within the time in 10.7, write to us with the order number.

10.2 A Plan that was delivered but never used

You may ask for a refund within 30 days of purchase if the eSIM is unused. "Unused" means our systems and our partner's show no download, no installation and no network session for the profile. Once any of those has happened the Plan counts as used.

10.3 A Plan that has been installed or used

Data plans are consumed the moment a profile is installed, so an installed or used Plan is not refundable, in whole or in part, except where the law where you live requires otherwise or where the Plan did not work as described and we could not fix it. In that case, write to us within the Plan's validity period with the details in 10.5 and we will look at the actual profile.

10.4 Duplicate and mistaken charges

If the same order is paid twice, the second payment is refunded automatically. If you believe a charge is wrong, tell us as soon as you can with the order number and the amount; a charge we verify as mistaken is corrected or refunded.

10.5 How to ask

• Email supper@eSIM.Now from the address on the order, or use the contact link on the Order page.
• Include the order number, the device model, and — if the eSIM is not working — a screenshot of the device's cellular settings showing the line.
• We may ask for more information to verify the request and to diagnose the problem.

10.6 Promotions, credit and abuse

If an order paid partly with a coupon, referral discount or wallet credit is refunded, the discount or credit is reversed or returned to its source, not paid out as money. Where we reasonably believe refunds are being requested to game a promotion, to resell data, or in a pattern that looks like fraud, we may refuse the refund and restrict the account.

10.7 How refunds are paid

Refunds go back to the payment method used for the order. We issue them promptly; how long they take to appear depends on the card issuer or wallet provider, typically 1–10 business days and occasionally up to 15. A Plan bought with wallet credit is refunded to the wallet.

10.8 Purchases through third parties

A Plan bought through a reseller, marketplace or partner site is subject to that seller's refund terms, and the request has to be made to them.

11. Referral program

Signed-in customers may take a referral code and share it. A person who buys with the code receives the discount stated on the program page, and the referrer earns the commission stated there, calculated on the terms that page describes (which orders count, when commission is confirmed, and how it can be withdrawn or spent).

• The program page is part of these terms. We may change the rates and rules for future orders at any time; commission already confirmed is not reduced.
• Commission is withheld and may be reversed if the referred order is refunded, charged back or found to be fraudulent.
• Self-referral, fake accounts, paid advertising on our brand terms, spam, and misleading claims about the Plans are prohibited and forfeit any commission earned through them.
• Withdrawals are paid by the methods and above the minimum stated on the program page, after identity checks we may reasonably require.

12. Wallet and credit

An account may hold a wallet balance, funded by top-ups you pay for, by referral commission you transfer in, or by credit we grant. The balance is a prepayment for Plans on the Site, denominated in US dollars.

• A wallet balance is not a bank deposit, earns no interest, is not transferable to another person, and cannot be exchanged for cash except as this section says.
• Unused top-ups you paid for can be refunded to the payment method they came from on request; credit we granted and commission transferred in are spent on the Site, not paid out.
• We may correct a balance that was credited in error, and we may close a wallet and refund the paid-for balance if the account is closed or the Site stops offering wallets.

13. Service quality and availability

Mobile networks are not ours to promise. Coverage, speed and reliability depend on the network partner, the local operator, your device, and where you are standing. We describe each Plan as accurately as the partner's information allows, and we fix or refund a Plan that does not do what its page says; we do not guarantee uninterrupted or error-free service.

The Site itself may be unavailable for maintenance or because of events outside our control. Where we can, we announce planned maintenance in advance.

14. Third-party services and links

Payments are processed by Stripe and PayPal, sign-in with Google is provided by Google, and the eSIMs run on our network partners' systems. Each of those services has its own terms, which apply to your use of it. The Site may link to other websites; we are not responsible for their content or their handling of your data.

15. Intellectual property

The Site, its text, design, code, trademarks and logos belong to eSIM Now Limited or to those who license them to us. You may use the Site to buy and manage Plans; you may not copy, scrape, modify or republish it, or use our name or marks, without our written permission.

16. Privacy

What we collect, why, and what you can ask of us is set out in the Privacy Policy, and the small amount the Site stores in your browser is set out in the Cookie Policy. Both form part of these terms.

17. Disclaimer

Except for what these terms expressly promise and what the law where you live does not let us exclude, the Site and the Plans are provided as they are and as available, without warranties of any kind — including that they will meet your needs, work on every device, or be free of interruptions.

18. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential loss — including lost profits, lost data, missed connections or the cost of substitute connectivity — arising from the Site or a Plan, however it arises.

Our total liability to you for all claims relating to an order is limited to the greater of the amount you paid us for that order and USD 100. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that the law does not allow to be limited.

19. Your responsibility for misuse

If your breach of these terms, your unlawful use of a Plan, or a claim by someone whose rights you infringed causes us loss or a claim against us, you agree to compensate us for the reasonable costs that result.

20. Suspension and termination

You may stop using the Site and close your account whenever you like. We may suspend or close an account, cancel an order or withhold a service where you have broken these terms, where we reasonably suspect fraud or abuse, where a regulator or a network partner requires it, or where we stop offering the service in your country. Plans already paid for and delivered keep working until they expire unless they were obtained through the breach.

21. Events outside our control

We are not responsible for failure or delay caused by something beyond our reasonable control: natural disasters, war or civil unrest, government action, strikes, failure of a mobile network, of the internet or of a supplier, or a cyber-attack. Where such an event stops us delivering a Plan, section 9 applies and you are refunded.

22. Governing law and disputes

These terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-laws rules, and the courts of Hong Kong have exclusive jurisdiction over any dispute — except that where you are a consumer, any protection the law of your own country gives you that cannot be waived still applies.

Before going to court, please write to us. Most problems are an eSIM that needs a second look, and we resolve those in days.

23. General

• Whole agreement. These terms, the policies they refer to, and the description of each Plan you buy are the whole agreement between us about that purchase.
• Severability. If part of these terms is found unenforceable, the rest still applies.
• No waiver. Not enforcing a right once does not mean we give it up.
• Assignment. You may not transfer these terms to someone else. We may transfer them to a company that takes over the Site, and will say so on the Site if we do.
• Language. These terms are published in English and Chinese. If the two differ, the English version governs, except where the law where you live requires otherwise.

24. Contact us

eSIM Now Limited operates esim.now. For orders, refunds, account requests or anything else in these terms, email supper@eSIM.Now or use the contact link on your Order page. To act on a request we may need to confirm that you are the account holder or the buyer on the order.